UP Edu

1. About these Terms

These Terms of Use (Terms) apply to your access to and use of UP Edu's websites, online learning platform, and any related services, content, and in-person education events (Services).

In these Terms, UP Edu, we, us and our refers to Universal Practice Pty Ltd trading as UP Edu. You refers to any person who accesses the Services, including prospective students, enrolled participants, purchasers (including gift purchasers), and website visitors.

By accessing or using the Services, you agree to these Terms.

2. Eligibility and professional responsibility

Our education is designed for allied health professionals and students who meet stated prerequisites. You are responsible for ensuring you meet prerequisites and that any clinical application of course content is within your scope of practice, professional registration requirements, and workplace policies.

3. Enrolments, pricing and payment

• Enrolments are managed via our online platform.
• Prices are displayed in Australian dollars unless stated otherwise.
• Early bird pricing, instalment options, and gift purchases may be available as described on the relevant course page.
• You must provide accurate billing and contact details.

4. Course delivery (online and in-person)

• Course formats may include online modules, live or recorded sessions, and in-person intensives.
• We may update content to maintain clinical relevance and quality.
• In-person components may include practical movement participation. You are responsible for working within your physical capacity and disclosing relevant health considerations where appropriate.

5. Cancellations, transfers, substitutions and refunds

Our cancellation policy is published on the relevant course page and forms part of these Terms.

Unless otherwise stated on the course page:

Refunds

• More than 30 days before course commencement: refund minus deposit and a $100 administration fee.
• 15 to 30 days before: 50% refund.
• 14 days or less before, or after commencement: no refund.

Transfers

• More than 14 days before: one free transfer.
• 14 days or less before: transfer at our discretion and a $100 fee may apply.
• Transfers must be used within 12 months.

Substitutions: permitted with at least 5 business days notice.

Exceptional circumstances: we may offer a partial refund, transfer or credit at our discretion with supporting documentation.

If we cancel: we will offer a full refund or transfer.

Refunds are processed within 10 business days.

Nothing in these Terms limits your rights under the Australian Consumer Law.

6. Access to the learning platform

• You are responsible for maintaining the confidentiality of your login details.
• Access may be time-limited or ongoing depending on the course.
• We may suspend access if we reasonably believe there has been unauthorised use, a security risk, or a material breach of these Terms.

7. Intellectual property and permitted use

All course materials, videos, manuals, templates, and resources are owned by us or our licensors and are protected by intellectual property laws.

You may:

• access and use materials for your personal professional development
• download or print materials only where the platform permits.

You must not:

• copy, reproduce, distribute, sell, sublicense, or commercially exploit course materials
• share login credentials or allow others to access paid content
• record, photograph, or reproduce course content (including in-person teaching) without our prior written consent.

8. Photography and filming at in-person sessions

We may photograph or film parts of in-person education sessions for:

• internal training and quality improvement
• marketing purposes, including use on our website and social media.

If you do not wish to be photographed or filmed, you can opt out by notifying us in writing before or during the session (for example, by emailing [email protected]). We will take reasonable steps to accommodate your request, including avoiding identifiable footage of you.

9. Community standards and acceptable conduct

You agree not to:

• harass, intimidate, or discriminate against others
• post or share unlawful, misleading, or confidential information
• infringe intellectual property rights
• interfere with the operation or security of the Services.

We may remove content or restrict access where we reasonably consider it necessary to protect participants, staff, or the integrity of the Services.

10. Clinical disclaimer

Our education is provided for professional development and general educational purposes. It does not constitute medical advice for any individual patient.

You remain responsible for:

• your clinical decision-making
• patient assessment, informed consent, and risk management
• complying with professional standards and applicable laws.

11. Health and safety for in-person sessions

You must follow all reasonable safety directions during in-person sessions. We may exclude a participant from practical components where we reasonably believe there is a safety risk.

12. Third-party services

We may use third-party platforms (including learning management systems and payment providers) to deliver the Services. Your use of those services may be subject to their terms.

13. Marketing and communications

We may send you administrative communications about your enrolment and course access. Marketing communications will be sent in accordance with our Privacy Policy and applicable laws. You can opt out of marketing at any time.

14. Limitation of liability

To the extent permitted by law:

• we exclude liability for indirect or consequential loss
• our total liability for any claim relating to the Services is limited to the amount you paid for the relevant course.

This clause does not apply where liability cannot be excluded under the Australian Consumer Law.

15. Changes to these Terms

We may update these Terms from time to time. The updated Terms will apply from the date they are published on our website.

16. Governing law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

17. Contact

For questions about these Terms, contact us at [email protected].