1. About this Privacy Policy
This Privacy Policy explains how UP Edu collects, uses, discloses, and stores personal information.
In this Privacy Policy, UP Edu, we, us and our refers to Universal Practice Pty Ltd trading as UP Edu.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What personal information we collect
We may collect:
- identity and contact details (name, email, phone number, address)
- professional details (profession, employer, registration status, graduation year)
- enrolment and course history
- payment information (processed via third-party payment providers; we generally do not store full card details)
- learning platform data (logins, progress, completion, assessment submissions)
- communications (emails, messages, support requests)
- marketing preferences
- images and video recordings (where you attend in-person sessions and do not opt out)
- technical data (IP address, device information, cookies, analytics).
3. How we collect personal information
We collect personal information when you:
- visit our website
- enquire or enrol in a course
- purchase a course as a gift
- access our learning platform
- participate in in-person sessions
- contact us for support.
We may also collect information from third parties where appropriate, such as payment providers and learning platform providers.
4. Why we collect, use and disclose personal information
We use personal information to:
- deliver courses and manage enrolments
- provide access to the learning platform
- process payments and issue receipts
- communicate about course logistics, updates, and support
- issue certificates and CPD documentation
- improve our content, services, and user experience
- conduct internal training and quality improvement
- create marketing content (including website and social media), where you have not opted out
- comply with legal and regulatory obligations
- send marketing communications (where permitted).
5. Disclosure to third parties
We may disclose personal information to:
- our staff, contractors, and educators who need it to deliver Services
- third-party service providers (e.g., learning management system providers, payment processors, email and analytics providers)
- professional bodies or regulators where required by law
- advisers (legal, accounting) where necessary.
We do not sell personal information.
6. Overseas disclosures
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a way that is consistent with Australian privacy requirements.
7. Cookies and analytics
We may use cookies and similar technologies to operate our website, remember preferences, and understand usage. You can manage cookies through your browser settings, noting that some features may not function properly if cookies are disabled.
8. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law.
9. Access and correction
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before processing your request.
10. Opting out of photography and filming
If you do not wish to be photographed or filmed at an in-person session, you can opt out by emailing [email protected] before or during the session. We will take reasonable steps to accommodate your request, including avoiding identifiable images or footage of you.
11. Complaints
If you have a privacy complaint, contact us at [email protected]. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will apply from the date it is published.
13. Contact
For privacy questions or requests, contact us at [email protected].